Returns and Exchanges

Returns

How nice is it to try lingerie on in the comfort of your home? We understand that you are buying lingerie online, and it may not be the fit of your dreams once it arrives. We also want you to love your new purchase.

For those reasons we offer a 30 day returns policy on all purchases (excluding final sale). Simply contact us by emailing info@findingrosie.com, replying to your order email, or clicking the 'contact' button in the bottom corner of your browser just to let us know to look our for your return in the post.

Canadian returns address:

Please contact us if you'd prefer to send your return to a Canadian address.

USA returns address:

Finding Rosie

439 Peace Portal Drive

PMB 23594

Blaine, WA 98230

Conditions of Return

* Finding Rosie must receive the return within 30 days of delivery to you.

* The lingerie or sleepwear you return must be in the original condition. That includes tags attached, and no signs of being worn, altered or washed because that won't qualify for a refund and will be returned to you.

* Any items purchased for final sale will not be eligible for a refund.

* We suggest that goods are tracked when they are returned. Finding Rosie Online Inc. does not hold any responsibility for goods which are lost or damaged in transit.

Exchanges

If you would like to swap your purchase for a different size or option, we'd love to help you with an exchange. Please email info@findingrosie.com or reply to your order confirmation email, and advise us of your request for an exchange and we will confirm if the item is available. If so, we can hold the exchange item for 10 days in order for you to return your item.

Please note the following conditions for an exchange:

* The goods must be returned in the original condition. Please note any goods sent back without tags will not be accepted. Goods that are returned with any signs of being worn, altered or washed will not be accepted and immediately returned.

* Any items purchased for final sale will not be eligible for a exchange.

* If you are swapping for a different item, not size there may be an adjustment to the price (more or less) so we will give you a credit note to put towards this purchase.