Returns and Exchanges
Returns & Exchanges
We want you to love your new intimates! If for some reason your purchase isn't ideal, we offer 30-day returns on all purchases (excluding final sale and gift cards).
This includes exchanges to a different size or option and refunds.
If you wish to return an item for a refund or exchange please click here to start your return.
Our returns address is in Sydney, Australia.
Conditions of Return
* Finding Rosie must receive the return within 30 days of your order date.
* The lingerie or sleepwear you return must be in the original condition. That includes tags attached, and no signs of being worn, altered or washed because that won't qualify for a refund and will be returned to you.
* Any items purchased for final sale will not be eligible for a refund.
* We suggest that goods are tracked when they are returned. Finding Rosie Pty. Limited does not hold any responsibility for goods which are lost or damaged in transit.
* Gift cards are non-refundable. If you return goods that were purchased with gift card credit, your refund will be processed onto a gift card.
* If you are swapping for a different item, not size there may be an adjustment to the price (more or less) so we will give you a credit note to put towards this purchase.