Returns and Exchanges
Special Holiday Returns
For gifting orders between 15 November to 25 December, you have until 10 January 2021 for processing exchanges or returns to gift card. All other conditions of the return/exchange follow the below conditions.
Returns & Exchanges
We want you to love your new intimates! If for some reason your purchase isn't ideal, we offer 30-day returns to store credit via gift card on purchases (excluding final sale). We also offer exchanges.
If you wish to return an item for credit or exchange, please click here to start your return.
Our returns address is in Sydney, Australia.
You will be issued with a gift card in AUD at the full price you paid for the product/s returned. Your gift card will not expire.
Conditions of Return
* Finding Rosie must receive the return within 30 days of your order date.
* The lingerie or sleepwear you return must be in the original condition. That includes tags attached, and no signs of being worn, altered or washed because that won't qualify and the products will be returned to you.
* Any items purchased for final sale will not be eligible for a refund.
* We suggest that goods are tracked when they are returned. Finding Rosie Pty. Limited does not hold any responsibility for goods which are lost or damaged in transit.
* Gift cards are non-refundable. If you return goods that were purchased with gift card credit, your return will be processed onto a gift card.