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Returns and Exchanges

Returns

We want you to love your new intimates! But for whatever reason, sometimes online purchases don't work out how imagined. We totally understand and offer a 30-day returns policy on all purchases (excluding final sale). 

If you wish to return an item please start your return:

http://findingrosie.myreturnscenter.com

We have a US returns address in Washington.

We have a Canadian returns address in Vancouver.

Conditions of Return

* Finding Rosie must receive the return within 30 days of your order date.

* The lingerie or sleepwear you return must be in the original condition. That includes tags attached, and no signs of being worn, altered or washed because that won't qualify for a refund and will be returned to you.

* Any items purchased for final sale will not be eligible for a refund.

* We suggest that the goods are tracked when they are returned. Finding Rosie Online Inc. does not hold any responsibility for goods which are lost or damaged in transit.

Exchanges

If you would like to swap your purchase for a different size or option, we'd love to help you with an exchange. Please email info@findingrosie.com or reply to your order confirmation email, and advise us of your request for an exchange and we will confirm if the item is available. If so, we can hold the exchange item for 10 days in order for you to return your item.

Please note the following conditions for an exchange:

* The goods must be returned in the original condition. Please note any goods sent back without tags will not be accepted. Goods that are returned with any signs of being worn, altered or washed will not be accepted and immediately returned.

* Any items purchased for final sale will not be eligible for an exchange.

* If you are exchanging for a different style, there may be an adjustment to the price (more or less) so we will give you a credit note to put towards this purchase.

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